Online Student Complaint Process
Students taking online classes offered by SUNY Fredonia should attempt to resolve any issues or complaints with the College first. This includes going to the instructor, and/or the Chair of the academic department. The College's complaint procedures, including the Grade Grievance Procedure, as well as procedures for complaints concerning bias and discrimination are available in the links below.
Students should attempt to resolve any issues or complaints directly with SUNY Fredonia, the instructor, and the department in which they are enrolled. Please refer to the Student Complaint Procedures site which describes the appropriate complaint procedures. Consumer protection complaints resulting from distance education courses, activities, and operations may be submitted to the SUNY Fredonia Student Complaint Form for investigation and resolution.
SUNY Fredonia is a member of the National Council for State Authorization Reciprocity Agreements (NC-SARA) and follows the complaint resolution policies and procedures outlined within the SARA Policy Manual. NC-SARA provides a complaint procedures for out-of-state distance education students, and a summarized version of the SARA Student Complaint Process is also available.
Please note, complaints related to grades or student conduct violations, both of which are to be fully addressed via campus processes, not through the NC-SARA complaint resolution procedures, should follow the procedures outlined below.
If a student is dissatisfied with the campus-based resolution a complaint may be submitted, within two years of the incident about which the complaint is made, to the New York State Education Department (NYSED) Office of College and University Evaluation Complaint website.
If you are a student residing in California and are unable to find a resolution using the above contacts visit the California Department of Consumer Affairs website for assistance.